×

Become a part of the TegCircle!

The TegCircle isn’t just an email list. Emails are most often a one-way communication. Circles are different. Circles are interactive

Tegrita is committed to knowledge-sharing, making authentic connections, and contributing to the digital marketing community.

As a part of the TegCircle you’ll enjoy:
  • exclusive access to select online events
  • a library of proven practice templates, tools and resources
  • inclusion in industry research, discussions and other opportunities to knowledge share
  • being part of our community of awesome Modern Marketers!

Strict Mode Tracking with Oracle Eloqua

Strict Mode Tracking with Oracle Eloqua

With new privacy regulations coming to the fore, every Modern Marketer should be aware of the hidden power of Eloqua’s tracking scripts. Every instance of Eloqua should have associated tracking in one way or another. You likely deployed Third Party tracking during your SmartStart. You may have even gone a step further and configured First Party tracking.

What you may not realize is that Eloqua allows you to determine who is tracked. There are three levels of tracking:

  • Standard (track everyone)
  • Require Opt-In by Country
  • Require Opt-In for Everyone

I think it is important that any decision around tracking should be taken seriously. So please consult with your legal team before making any changes to your current process. If you decide that Strict Tracking is needed, open a ticket with Oracle Support to enable this feature for your instance of Eloqua.

Strategic Considerations

Informing your users they are being tracked requires a thoughtful approach. If you are already displaying a cookie banner on your pages, great! You may want to update the language and functionality of this message depending on the mix of tracking scripts you have on your site. There is no requirement to only use one of the solutions provided by Eloqua everywhere on your website. If you are a large Enterprise organization, your site may be segregated by country or region, in which case you should choose the script options required by that country or region.

Here are some of the options made available by the script:

JavaScript Snippet What it does When should you use it?
elqTrackPageView Tracks page views as part of the default script Pages that do not require an opt-in for tracking
elqTrackPageViewOptinByCountry Tracks page views, but countries on the list need to opt-in. Adds more code to the JavaScript  for opt-in/opt-out. Only for pages where regulations require an opt-in. You will need to add code to your pages or existing banners that will trigger an opt-in or opt-out for the visitor. Replaces elqTrackPageView.
elqTrackPageViewDisplayOptInBannerByCountry Similar to the last entry, but displays a default banner. Adds more code to the JavaScript for opt-in/opt-out. Only use if you want the Eloqua tracking script to trigger displaying the banner. Replaces elqTrackPageView.
elqTrackPageViewOptinAll

 

Tracks page views, requires opt-ins from every visitor. Adds more code to the JavaScript  for opt-in/opt-out. Use this option if you want to be as strict as possible. You will need to add code to your pages or existing banners that will trigger an opt-in or opt-out for the visitor. Replaces elqTrackPageView.
elqTrackPageViewDisplayOptInBannerForAll Similar to the last entry, but displays a default banner. Adds more code to the JavaScript  for opt-in/opt-out. Only use if you want the Eloqua tracking script to trigger displaying the bannerReplaces elqTrackPageView.
function elqVisitorTrackingOptIn() {

        _elqQ.push([‘elqOptIn’]);

 } 

JavaScript function that updates the opt-in for the current visitor.
function elqVisitorTrackingOptOut() {

        _elqQ.push([‘elqOptOut’]);

 } 

JavaScript function that updates the opt-out for the current visitor
 function elqCreateOptInBanner() {} JavaScript function that overrides the default banner with a customized one. The function name is required as-is.

 

Technical Considerations

When you download the tracking script from your instance of Eloqua, you will notice a number of different files within the zip file. Of particular interest is the PDF, “Eloqua Async Tracking Scripts.pdf”, that outlines many of the different ways of configuring and using Eloqua’s tracking capabilities. As someone who has worked with Eloqua tracking for a number of years, I will add, coder beware! While the code contained in the document will work, I strongly advise that you optimize it for your website. It may not be clear from the document on the best way to combine or use the options, so I suggest that you experiment in a staging environment if possible. When considering Strict tracking options, you may want to deploy different scripts depending on which portion of your site is being affected.

Once Strict mode is enabled, there will also be a new area within Eloqua for managing the country list. See this article on the Oracle Support site for more details (warning, requires an Oracle Support login). Visit our Strict Mode tracking test page to see how its set up: https://tegrita.com/strict-mode-example

Tracking website visitors is a practice many have taken for granted until now. However, the landscape of tracking is rapidly changing across the globe. Tracking in a conscientious and responsible manner is an imperative. Tailoring your visitor’s experience to match these scenarios will only become more critical as time progresses. Work with your legal team to determine your level of compliance and if strict mode tracking is right for you. Contact us today to learn more about the value of tracking scripts and strict mode tracking.

The following two tabs change content below.

Jesse Nobbe

former Sr. Technology Lead at Tegrita
Jesse is a Former Sr. Technology Lead at Tegrita. He helps design, build, and maintain robust Rev Tech solutions. In his free time he likes to power lift and dabble in piano.